Stay Connected with a Cloud-Based Contact Center During the Pandemic (COVID-19)

The spread of global pandemic COVID-19 has disrupted the workflow in each sector and has made it tough to continue the operations on-site. As higher education institutions nationwide are considering online instruction to aid in the prevention of the virus spreading, it becomes important to consider and meet the unique demands of users.

As a cloud-based contact center for higher education institutions, we have developed business continuity plans to enable continuous support during this outbreak. At BlackBeltHelp, we are dedicated to supporting the institutions throughout this global crisis by delivering on the rising demands of the users. We diligently facilitate accurate and timely delivery of information to end-users’ questions via our cloud applications.

How can BlackBeltHelp help your institution in maintaining operational continuity?

Maintaining business continuity in this fast-evolving situation requires ensuring appropriate measures and staffing in place. Below are some of the BlackBeltHelp’s products and services that you can leverage to provide continuity of services to the users throughout this outbreak.

1.      WFH Contact Center

To aid in your quick transition to a home-based work environment for your support staff, we have dedicatedly worked on building the WFH Contact Center. The work from home contact center provides an immediate solution to allow your teams to be available to students, faculty, and staff.

2.      Customized Chatbot

Gain business security, cost reduction, operational agility, and improved customer service by assigning your student support requests to BlackBeltHelp’s Neo (An Integrated Chatbot Powered by AI).

3.      IT & OneStop Support

Enabling Virtual OneStop and IT Help Desk Support for institutions will eliminate barriers for students and implement a robust IT support framework that will streamline business processes even during this global outbreak.

Along with you, we are also continuously improving our services to assist institutions during this challenging time. You can learn more about how BlackBeltHelp has helped MassBay Community College in maintaining the business continuity at their institution.

Click here to access the webinar “Best Practices for Business Continuity During Pandemic” recording.

Source Company: https://www.blackbelthelp.com