OneStop Student Service Model - Transitioning Student Experience
How would you feel if you had to go to different
service stations to get different parts of your car repaired? Frustrating,
isn’t it? Now try to paint a picture of students waiting in long queues, roving
here and there, burdened with their queries, and ending up with nothing but a
bummer. Won’t it wind you up?
Several factors drive the changing student demographics that require
customizing and simplifying the student journey. Campus runaround, increased
service wait time, unavailability of 24x7 support, are a few of the major
concerns in the higher education sector.
Providing
personalized support to students for their complex queries and diverse needs
increases the level of satisfaction and engagement, which eventually improves
persistence and retention.
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| OneStop Student Services |
The students today are selective and practical; they no longer grade
institutions solely over the ability to deliver the academic programs. Flexibility
and convenience are what today’s learners demand. From admissions inquiry to
graduation and beyond, students expect round-the-clock access to information
personalized to their needs.
The growing inclination has inevitably led institutions to emphasize
and address the rising student support challenges. OneStop Student Services model streamlines the
processes and improves operational inefficiencies in an institution.
OneStop Student Service Model for the Learners Today –
To meet the diverse needs of students, BlackBeltHelp empowers
institutions to eliminate barriers for students through the implementation of a
24x7 Virtual OneStop service model.
OneStop Service Model is a student-centric platform that streamlines all the student
services onto a single platform while lowering the administrative burden and institution’s
support costs. For example, earlier students required visiting different
departments and offices to inquire either about the admission status or balance
due. But today, all these inquiries can be answered anytime through the extensive
24x7 OneStop platform. The streamlining of such processes increases the
institution’s ability to retain students even during the fall rush time.
OneStop Student Service Attributes for Successful Operation:
Diminishes Runaround: Ever asked a student about
the most frustrating thing that they encountered at college? “Runaround” is
what will come as an answer. The OneStop platform allows students to manage all
their services online without bouncing between the different offices. Besides
positively impacting the student experience, OneStop support centers enhance
the effectiveness of the institution.
24x7 Support: Today’s learners want to ride
on the wheels of convenience for their support issues. They expect an “always-on,
always-available” world when it comes to accessing informative resources or
services without physically reaching out to campus. The OneStop student service
model delivers 24x7 instant omnichannel support while reducing the
administrative burden and increasing the student satisfaction rate.
Integrated Access: Most institutions today provide
online learning services for presence-based or distance-based students. This shifting of online courses
requires a platform where students can access all the information or service
online for any department. OneStop does it all. It simplifies the student
journey by providing them a consistent and hassle-free experience throughout their
learning process.
The Bottom Line is:
Nearly 75 percent of students
prefer to learn online. This means they are highly dependent on the
university’s support ecosystem to improve and enhance their learning experience.
For this reason, the OneStop support centers are gaining significance and help modernize
the student experience. This student-centric platform identifies the processes
that are critical to meet the diverse needs of today’s learners.
“OneStop Service Model streamlines the
student services at a single convenient platform. Additionally, it allows
institutions to maintain consistency in data across departments” – Anthony
Humphreys, President, BlackBeltHelp.
Join us on our on-demand
webinar A Virtual OneStop Student Service Center for Modern Learners on November 21st, 2019 to
learn how providing personalized support to students can increase their
satisfaction rates.
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Source Company: https://www.blackbelthelp.com
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