Student Help Desk Services during Back-to-School Rush: Are you Ready?

Student Help Desk Services has reached a new pinnacle where students want an immediate solution to their queries; especially when it’s about back-to-school. The fast-paced students these days don’t want the colleges to conciliate them with the fact that their problem will be solved at the earliest. Instead, the students want better communication for their queries and round-the-clock accessibility as well. The students, staff, and faculty are a way ahead in the digital game. Users have grown so accustomed to on-demand, 24×7 support that they don’t want to navigate through the countless processes.

AI plays a critical role in providing a stand in good stead. AI Chatbot lets the users solve their queries, thus decreasing the number of help desk interactions and support costs.

Back To School Rush

Are you still mulling over Back-to-School Rush Help Desk Support?

An individual has a bucket full of things, on the to-do list throughout the year; but the list triples exponentially during the back-to-school time. Probably for an institution as well, because back-to-school turns out to be a tough time for the higher education help desks. The hustle and bustle at the campus may experience technical and psychological frail amongst the employees.

The end of summertime for students means to pull out the books again and focus on collegiate opportunities as well. Another major concerning sector for students is the effective communication support that adheres to academic and service journeys. The back-to-school rush increases the student service wait time due to the unavailability of overburdened staff. Additionally, the students navigate through a cluster of processes which increases the student run-around from office to office.

For all the institutions who have not dilated their help desk services during the summers, no worries! To help institutions reduce the broadened gap between student expectations and institutional capabilities, BlackBeltHelp has backed multiple institutions to ensure that the first few weeks of back-to-school are favorable to student services and colleges as well.

Decisive Measures to take-over the back-to-school bustle:

Channelize IT Support-

After the leisurely summers, it is immensely possible for the students and staff to forget their myriad passwords. For example, students might find it difficult to connect to Wi-Fi, or due to heavy rush the servers might hit the allotted limit. In such scenarios, an institute should keep its IT help desk support handy to settle all the chaos that may arise on campus.

Streamline Financial Aid and Enrollment-

Back-to-school rush also embraces the students who might not be in smooth sail with the initial service provider; which simultaneously calls for new Enrollments and Financial Assistance. BlackBeltHelp assists students in processing application and routes call to the concerned offices. Moreover, counsels a large fraction of those who end up making silly mistakes while applying for the aid.

Chat like a Champ-

A way the user expects to be able to interact with almost everything – chatbots. A study says, “Students prefer chatty UI more than any other mode of communication”, which is why BlackBeltHelp fills the gap and replaces support staff with a chatbot during the peak time of back-to-school rush. The chatbot automates the answers to the most frequently asked questions to reduce the time wasted on repetitive tasks.

Be the Master of Communication-

Communication is the key. Amidst the skyrocketing user expectations, it all comes down to- greater the communication, better the business. For higher education institutions, the certainty of information dissemination makes perfect sense to the students. The institutions should cultivate a sense of personal touch while communicating with the user. That’s why Live Chat, where an agent immediately reaches out to the user with an answer.

Trenchant Self-help Knowledgebase-

The best way to cut help desk costs and reduce the resolution time is to prepare FAQ document and knowledgebase articles. This repository of information developed should be posted on a self-help portal where students and faculty can access without elevating any tickets onto the help desk. For cases wherein the internet stops working, the user is taken through a self-service knowledge flow that will provide instructions to fix the issues.

Bottom line:

With the back-to-school bustle on the way comes the proliferating IT support requests. To ensure sustenance during the surges, the institutions need to ride on coattails of BlackBeltHelp’s Student Help Desk Services. The certified professionals at BlackBeltHelp are always clocked in for handling considerable influxes of support and service requests precisely.

Do you wish to enhance your end-users’ experience and student satisfaction rates? Get in touch with us to discuss more on the best practices and solutions that will help you achieve your help desk SLAs: https://www.blackbelthelp.com/contact-us.html

Source Company: https://www.blackbelthelp.com